Privacy Policy

Last updated: 07 Nov 2026

1. Introduction

Welcome to JMRC Ltd ("we," "our," or "us").

We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our website or submit an enquiry using our online contact forms, and tells you about your privacy rights.

2. The Data This Website Collects

Personal data means any information about an individual from which that person can be identified. This website is designed to minimize data collection. It does not use tracking cookies, process financial data, or collect detailed customer records online.

The website itself only collects the following data:

  • Contact Form Data: The specific information you fill out in our website contact forms, which may include your name, email address, telephone number, and the brief summary of your enquiry.
  • Technical Data: Internet protocol (IP) address, browser type, and operating system, collected automatically by our web hosting infrastructure when you access the site.

Please note: While our business collects operational data (such as job or property addresses) later to carry out physical trade services and invoicing, that information is gathered offline or through direct communications outside of this website.

3. How We Collect Your Data

We collect data through the following methods on this website:

  • Direct Submissions: You explicitly provide your name and contact details when you choose to fill in and send an enquiry via our online contact forms.
  • Automated Infrastructure: Our web server logs automatically log Technical Data (such as your IP address) to maintain website security, prevent spam, and block cyber threats.

4. How We Use Your Personal Data

We will only use the data submitted through this website when the law allows us to. Most commonly, we use this information:

  • To respond directly to your online enquiry, provide an initial service estimate, or call you back to discuss a potential job (Performance of a Contract / Pre-contractual steps).
  • Where it is necessary for our legitimate interests to monitor website security, prevent fraudulent form submissions, and manage our incoming business leads (Legitimate Interests).

5. Disclosures of Your Data

We do not sell, rent, or share the data collected on this website with third-party marketers. Your enquiry details are only handled by:

  • Authorised staff members who handle customer bookings and service pricing.
  • Our trusted web hosting and website platform providers who securely maintain our digital infrastructure.

6. Data Security

We have put in place appropriate technical security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Contact form submissions are transmitted securely and access is restricted strictly to individuals with a legitimate business need to respond to your enquiry.

7. Data Retention

We will only retain the contact data submitted through this website for as long as necessary to fulfil the purpose of responding to your initial enquiry. If your enquiry turns into an active job, your information will transition into our standard business accounting and customer records system, which is maintained outside of this website according to statutory tax and safety regulatory retention periods.

8. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data. This includes the right to request access, correction, erasure, or restriction of the personal data we hold about you. If you wish to exercise any of these rights, please contact us using the details below.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Full name of legal entity: JMRC Ltd
  • Email address: info@jmrcsoutheast.co.uk
  • Postal address: Suite 20, Charter House, 1 Southbourne Business Park, Courtlands Road, Eastbourne, East Sussex, BN22 8UY